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Our policy regarding the collection and use of your information via the E-Client Portal and E-Admission Portal (hereinafter referred to as "Portal") is set forth below. The Portal is owned and managed by Asia Assistance Network (M) Sdn Bhd (hereinafter referred to as "AAN"), and AAN is committed to disclosing its privacy and data security policies.
Your access and use of this Portal is subject to your agreement with the below policy, along with The Portal terms & conditions of use and your registration agreement or practice access agreement, as applicable. By using this Portal, you expressly agree to the terms of this privacy policy and consent to the collection and use of information as discussed in this privacy policy.
If you do not agree with the below policy, please do not use or access this Portal (or the website) for any purpose. Please print a copy of this privacy policy for your records.
This Privacy Policy applies solely to the Portal and provides you information on the specific information that AAN may collect of the members via the Portal and how AAN may use it in connection with this Portal, whether you are using the Portal as a client or healthcare providers.
Whether you are a client or healthcare providers, if we collect information from or about the members via the Portal, we will inform them what information we are collecting. The amount and type of information that we receive depends on how you use this Portal and the information they choose to submit to us.
Whether you are a client or healthcare providers, we may track use of your user name and may also capture the paths taken as you move from page to page (i.e. your "click stream" activity). When you log in, your user name and encrypted password will be logged by our system in an audit log but will not be used by us.
As a user of the Portal and if available, you may also choose to use the secure messaging feature of the Portal which will allows the exchange of communications between AAN and the clients/healthcare providers. Communications sent via this feature are recorded and maintained by AAN. Portal users have the ability to view the trail of messages and sent via their Portal account. AAN does not edit the content of the communications between AAN and the client/healthcare providers.
Identifiable Health InformationWe will collect identifiable health information the members with their knowledge. We may collect any identifiable health information, such as members full name, NRIC, birth date, policy number, diagnosis, treatments, medical report, medical history and medical data.
When you register for the Portal, a user name and password for your account will be provided to you by system administrator, which you should keep and maintain as confidential. You may change the password, if you'd like to. If you choose to share your user name and password you understand that those individuals to whom you share that information will have access to your identifiable health information and will be able to add to your identifiable health information as though they were you. You will be responsible for all activities by users resulting from sharing or not maintaining the confidentiality of your user name or password.
Non-Identifiable Health InformationEither AAN or our third web statistics vendor on behalf of AAN may also collect non-identifiable information, which is automatically collected as you browse or otherwise access the Portal. We may collect such information by tracking, or asking our third party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses.
CookiesWe may use "cookie" technology on and off the Portal. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. They enhance your online experience by saving your preferences while you are visiting a particular website. The cookies do not contain any identifiable health information and cannot profile your system or collect information from your hard drive. When you view the Portal, we may place a cookie on your computer, which may be either temporary or permanent.
Temporary cookies are used to complete transactions with the Portal and for other purposes such as counting the number of visits to our certain web pages. These temporary cookies are eliminated when you exit your browser. A permanent cookie may also be stored on your computer by your browser. When you log in, this type of cookie tells us whether you've visited us before or if you are a new visitor. The cookie doesn't obtain any identifiable health information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer.
In addition, if you visit our Portal again after deleting a cookie, a new cookie may be activated. Since third parties may use their own cookies when you click on a hypertext link to their site or service, you should carefully review the privacy policy of other sites you link to from our Portal.
AAN may also log and track IP addresses for systems administration purposes and for reporting usage trends. Your IP address is usually associated with the physical place from which you enter the Internet, the name of the domain and host from which you access the Internet, the browser software you use and your operating system, and the date and time you access the Portal. IP addresses are not used to track an individual user's session. This information only helps us determine how often different areas of our Portal are visited.
We may combine non-identifiable information collected automatically (such as through IP addresses, cookies or click-stream monitoring) with any previously submitted personal information that we may have received of the members.
We may collect your geographic location based on your IP address and other location-based data.
We will not sell, share or rent the information that is collected via the Portal to others in ways that differ from what is disclosed in this Privacy Policy.
Identifiable Health InformationWe may use any identifiable health information or other information that you voluntarily provide us in order to provide you with information, products or services that you may request from AAN.
We may share your information only with our service providers and vendors to the limited extent permitted by applicable law. We require those service providers and vendors to comply with all applicable data privacy laws and regulations. We do not sell, lease or rent your identifiable health information.
Non-Identifiable Health InformationThe non-identifiable, aggregated health information we collect may be shared with our suppliers and vendors and used in aggregate to create summary statistics that help us analyse Portal usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Portal in the most user-friendly way, and identify system performance or problem areas.
Aggregate DataAggregate data is information that describes the habits, treatment plans, usage patterns, other medical record data and/or demographics of users as a group but does not reveal the identity of particular users. The data will not identify you, but will be used as statistical information to determine such things as user demographics and usage patterns of our Portal. AAN may use aggregate data to understand the needs of our clients/healthcare providers and determine what kinds of programs and services we can help provide.
Other Use and OwnershipWe also reserve the right to share members' information from the Portal with third parties to the extent permitted by applicable laws including but not limited to the requirements under Personal Data Protection Act.
AAN maintains full rights to any information collected on the Portal, and may freely collect, use and disclose such information unless prohibited by this Privacy Policy or applicable law as stated above.
While no web site can guarantee security, we maintain physical, administrative, electronic, technical and procedural safeguards to help protect members' personal data collected via the Portal as required by applicable law. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. In certain cases, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our website to ensure confidentiality.
Our data centre is both physically and electronically secured. Our servers are protected from open access to the Internet by using firewall and we conduct penetration test. We limit access to personal data about the members to our employees and third parties agents, who we reasonably believe need to have access to members' information to provide the information or services you request via the Portal.
In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your personal data, we will notify you of such a breach as may be required by applicable law.
In order to help maintain security, you should never share your user ID or password and should always sign out when you are finished using the Portal.
We will maintain members' information and allow request updates at any time by logging into your Portal account to access your information. We will also take steps to make sure that any updates that you provide are processed in a timely ad complete manner.
If you have any questions about this Privacy Policy or the use of your information by, please call us at +603-7628 3893 from 9am to 5pm, Monday to Friday or email us at EA_MY_SM_compliance@europ-assistance.com.my. Please enter Data Protection Enquiry as the email subject.
AAN may revise this policy regarding the collection of information at any time. Should any new policy take effect, AAN will give notice to you and all users by posting a notice regarding the new policy on this website, and the new policy will apply only to information collected thereafter. This policy is not a contract, nor does it create any legal or suggest any obligation on our part with another party or on behalf of another party.
By accessing or using this website after such changes are posted, you agree and consent to all such changes.
[CLOSE]The information contained in this website is solely for the use of the assigned users only. The information is provided by Asia Assistance Network (M) Sdn Bhd (herein refers to as AAN) and whilst AAN endeavour to keep the information up-to-date and correct, AAN make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
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